Terms of Service
Last updated: July 12, 2026
These Terms of Service (the "Terms") form a legally binding agreement between you (the "User", "you") and T6AI Canada Inc., a Canadian federal business corporation ("T6AI", "we", "us"), governing your access to and use of the Sellovo platform (the "Service"). Sellovo is a white-label platform that coaches and experts use to sell online courses, an AI Mentor, coaching sessions, multi-session packages, and webinars to their students. Please read these Terms carefully before using the Service.
1. Definitions
"Coach" (or "Tenant") means the professional or entity operating a white-label instance of the Service to sell courses, sessions, and related services to their clients. "Student" (or "Client") means any individual who purchases or receives access to a Coach's services through the Service. "Platform Subscription" means the paid plan a Coach subscribes to in order to use the Service, billed by Paddle.com Market Limited acting as merchant of record. "Package" means a bundle of session credits with a defined price and validity period. "Signature Program" means a one-time-purchase program combining course content and AI Mentor access for a defined duration. "AI Mentor" means the conversational assistant configured by the Coach and powered by a third-party large language model. "Calendly" means the scheduling platform operated by Calendly, LLC, which a Coach may optionally connect for session booking, replacing the Service's built-in scheduler. "Stripe" means the payment processor operated by Stripe, Inc., used for Student purchases.
2. Acceptance of Terms
By accessing or using the Service, creating an account, purchasing a subscription, program, session, package, or webinar, or clicking "I agree" or a similar affirmation, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you use the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you must not use the Service.
3. Eligibility
The Service is designed for adults. You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, to use the Service. By using it, you represent that you meet this requirement. Coaches further represent that they have the legal capacity and authorizations required to offer their professional services and collect payments through the Service.
4. Description of the Service
Sellovo is a software-as-a-service (SaaS) platform that enables Coaches to offer their Students: (a) pre-recorded video courses; (b) a conversational AI Mentor available by subscription; (c) one-time-purchase signature programs; (d) individual sessions and multi-session packages booked via the Service's built-in scheduler (or via Calendly when the Coach has connected it); (e) free or paid webinars; and (f) a per-Coach, white-label storefront where that Coach's own Students purchase these products. Artificial intelligence disclosure: the AI Mentor generates its answers using a third-party large language model; its answers may contain errors and do not under any circumstances constitute professional, legal, tax, medical, or financial advice. Sellovo is an independent service, not affiliated with, endorsed by, or sponsored by Calendly, LLC, Stripe, Inc., or Paddle.com Market Limited.
5. Accounts and Authentication
Students create an account with an email address and password and may enable multi-factor authentication (MFA). Coach administrator accounts require MFA. You are solely responsible for the confidentiality and security of your credentials and for any activity occurring under your account. You must immediately notify us at contact@sellovo.co of any unauthorized use of your account or any security breach. We reserve the right to suspend any account we reasonably believe has been compromised.
6. Coach Obligations
As a Coach, you agree to: (a) provide accurate and complete information when creating your account and products; (b) comply with the laws, regulations, and professional standards applicable to the services you offer; (c) honor purchases made by your Students; (d) configure their availability in the Service's built-in scheduler for products involving session bookings (or, if they choose to connect Calendly, maintain a valid account there); (e) act as the data controller of your Students' personal information and comply with the data processing agreement (DPA) entered into with T6AI, including obtaining the required consents; (f) comply with applicable anti-spam legislation, including the Canadian Anti-Spam Legislation (CASL), in your communications; (g) respond to your Students' inquiries and disputes diligently; and (h) clearly communicate your refund and cancellation policies. You acknowledge that T6AI acts as a technology platform and does not intervene in the contractual relationship between you and your Students.
7. Student Obligations
As a Student, you agree to: (a) provide a valid email address; (b) use the courses, sessions, and AI Mentor only for their intended purposes; (c) comply with the booking, cancellation, and rescheduling policies communicated on the platform, including the 24-hour cancellation notice for sessions; (d) not share, transfer, or resell your access, packages, or session credits, which are personal to you; and (e) comply with the terms of use of the applicable booking tool (the built-in scheduler or, where applicable, Calendly) when booking sessions. You acknowledge that your contractual relationship for the delivery of professional services (mentoring, coaching, course content) is with your Coach, not with T6AI.
8. Platform Subscription (Coaches) and SaaS Billing
Coach Platform Subscriptions are billed by Paddle.com Market Limited, acting as merchant of record. By subscribing, you authorize Paddle to charge your payment method on a recurring basis at the rates displayed at the time of purchase, inclusive of applicable taxes as determined by Paddle. Paddle's terms and privacy policy govern the billing relationship. You may cancel your Platform Subscription at any time from your administration settings; you retain access to paid features until the end of the current billing period. No prorated refunds are issued for partial periods. Any price change is subject to thirty (30) days' prior written notice.
9. Student Payments
Student purchases (course subscriptions, signature programs, sessions, packages, webinars) are processed by Stripe. Payment is made directly to the Coach, who acts as the merchant of record for their products and is responsible for applicable taxes on their sales. T6AI does not hold, escrow, or process Student funds at any time and is not a party to the financial transaction between the Coach and the Student. Stripe's terms of service and privacy policy apply to all transactions. In the event of a chargeback, access to the affected products is automatically suspended pending manual review. Payment disputes must be resolved between the Coach and the Student; T6AI may provide reasonable technical assistance.
10. Refunds and Cancellations
Refunds are governed by the Refund and Cancellation Policy published on the platform. No refund is automatic: every request undergoes manual review, logged for audit purposes. In summary: subscriptions may be cancelled at any time effective at the end of the current period, with no refund of the partial month; signature programs are refundable within 14 days of purchase if content consumption remains below the threshold defined in the policy; sessions cancelled more than 24 hours in advance entitle you to a credit restoration, while late cancellations and no-shows result in the loss of the credit; packages expire at the end of their validity period. These rules apply subject to your mandatory statutory rights, including the 10-day cancellation right for distance contracts (Québec Consumer Protection Act) and the 14-day withdrawal right applicable to EU consumers.
11. Intellectual Property
The Service, including the software, design, text, graphics, logos, and all other platform content, is the exclusive property of T6AI Canada Inc. or its licensors and is protected by Canadian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. You may not: (a) copy, modify, distribute, sell, or lease any part of the Service; (b) reverse engineer or attempt to extract the source code; (c) use T6AI's names, logos, or trademarks without prior written consent; or (d) remove any proprietary notices. Coaches retain all rights to the content they create (courses, videos, descriptions, AI Mentor configuration). Students retain all rights to their personal data.
12. Acceptable Use Policy
You agree not to use the Service to: (a) violate any applicable law, regulation, or third-party rights; (b) engage in fraudulent or deceptive practices; (c) transmit malware or any harmful code; (d) disrupt the integrity or performance of the Service; (e) attempt to gain unauthorized access to the Service or other users' accounts; (f) use automated tools to access the Service without prior written consent; (g) collect personal information of other users without their consent; (h) impersonate any person or entity; (i) attempt to manipulate the AI Mentor, bypass its safeguards, or extract its system instructions, or use it to generate illegal or harmful content; or (j) use the Service for purposes prohibited by its intended use, including formal academic credentialing, employment, credit or insurance decisions, or psychological profiling. Any violation may result in immediate suspension or termination of your account.
13. Third-Party Services
The Service relies on third-party services, including Calendly (scheduling, if the Coach connects it), Stripe (Student payments), Paddle (platform billing to Coaches), Amazon Web Services (hosting, database, authentication, transactional email and video hosting), and xAI (AI Mentor inference). Your use of these services is subject to their respective terms and privacy policies. T6AI is not responsible for the availability or reliability of third-party services. If a third-party service changes its interfaces, terms, or functionality in a way that affects the Service, we will endeavor to adapt the Service accordingly, without guaranteeing uninterrupted compatibility.
14. Privacy and Data Protection
The collection and use of personal data are governed by our Privacy Policy, accessible from the platform footer and incorporated herein by reference. The Coach acts as the data controller of their Students' personal information; T6AI acts as a data processor on the Coach's behalf under a data processing agreement (DPA), and as an independent controller for billing to Coaches, platform security, and the audit log required by Law 25. Data is hosted on encrypted servers in Canada (Montréal, ca-central-1). We comply with applicable laws, including Law 25 (Québec), PIPEDA, the GDPR, and the CCPA. AI Mentor conversations are retained for 90 days. The data processing agreement (DPA) entered into with each Coach contains the commitments required by section 18.3 of Law 25: (i) use of personal information solely for the purpose of performing the Service; (ii) no retention after the end of the contract, subject to retention required by law; (iii) measures to protect its confidentiality; (iv) notice to the Coach without delay of any violation or attempted violation of the confidentiality obligation; and (v) the Coach's right to conduct any reasonable verification relating to that confidentiality.
15. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT THE RESULTS OBTAINED WILL BE ACCURATE OR RELIABLE. AI MENTOR ANSWERS ARE GENERATED BY ARTIFICIAL INTELLIGENCE: THEY MAY CONTAIN ERRORS AND DO NOT CONSTITUTE PROFESSIONAL, LEGAL, TAX, MEDICAL, OR FINANCIAL ADVICE. YOU USE THE SERVICE AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THESE EXCLUSIONS MAY NOT APPLY TO YOU.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (1) NEITHER PARTY — NOR, IN THE CASE OF T6AI CANADA INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES — SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, ANTICIPATED SAVINGS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, NOR FOR ANY LIQUIDATED DAMAGES STIPULATED IN A CONTRACT YOU HAVE ENTERED INTO WITH A THIRD PARTY, REGARDLESS OF THE CAUSE OR THE BASIS OF LIABILITY (CONTRACTUAL, EXTRACONTRACTUAL, STATUTORY, OR OTHERWISE), EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (2) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE, FOR ALL CLAIMS COMBINED, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID OR PAYABLE BY YOU TO T6AI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00). THESE EXCLUSIONS AND LIMITATIONS FORM AN ESSENTIAL BASIS OF THESE TERMS, REFLECT A REASONABLE ALLOCATION OF RISK, AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN ACCORDANCE WITH ARTICLE 1474 OF THE CIVIL CODE OF QUÉBEC, NOTHING IN THESE TERMS EXCLUDES OR LIMITS: (I) LIABILITY FOR BODILY OR MORAL INJURY; (II) LIABILITY FOR MATERIAL INJURY CAUSED BY AN INTENTIONAL OR GROSS FAULT; (III) THE OBLIGATION TO PAY AMOUNTS DUE UNDER THESE TERMS; OR (IV) ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. NOTHING IN THIS SECTION RESTRICTS THE MANDATORY RIGHTS OF A CONSUMER (SEE SECTION 21).
17. Indemnification
You agree to indemnify, defend, and hold harmless T6AI Canada Inc., its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law; (d) your violation of third-party rights, including intellectual property or privacy rights; (e) any dispute between a Coach and a Student; or (f) any content you submit through the Service. This obligation survives the termination of these Terms. To the extent permitted by applicable law, this indemnification obligation remains subject to Section 16 (Limitation of Liability).
18. Termination
Either party may terminate these Terms at any time. You may delete your account from its settings. We may suspend or terminate your access to the Service if we reasonably believe that: (a) you have violated these Terms or the Acceptable Use Policy; (b) your account has been compromised; (c) providing the Service is no longer commercially viable; or (d) we are required to do so by law. Upon termination: (i) your right to use the Service ends immediately; (ii) your data remains exportable during a thirty (30) day grace period, after which personal data is permanently deleted, with financial records retained for up to ten (10) years in accordance with legal obligations and our Privacy Policy; (iii) purchases already made by Students are honored in accordance with the Refund Policy; and (iv) Sections 11, 15, 16, 17, 19, and 20 survive termination.
19. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal proceeding arising out of these Terms or the Service shall be brought exclusively before the competent courts of the judicial district of Québec, Province of Québec, Canada, subject to the mandatory provisions of your jurisdiction of residence. Nothing in these Terms prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
20. Dispute Resolution
Before initiating any legal proceeding, the parties agree to attempt to resolve any dispute through good-faith negotiation. The aggrieved party shall send a written notice describing the dispute to the other party (by email to contact@sellovo.co for disputes directed at us). The parties shall have thirty (30) days from that notice to resolve the dispute, failing which either party may pursue the remedies available under Section 19. For disputes between Coaches and Students regarding professional services, their content, or their quality, T6AI is not a party to the dispute and has no obligation to mediate; the parties are encouraged to resolve them directly and in good faith.
21. Consumer Provisions
Coach-facing features are designed and offered for professional (business) use; the Coach declares that it acquires the Service for the purposes of its business. Students who purchase coaching services, packages, courses, or programs for personal, family, or household purposes are "consumers" within the meaning of the Consumer Protection Act (Québec) ("CPA"). If you are a consumer — or if, notwithstanding its declaration, a user qualifies as a consumer under an applicable law — nothing in these Terms excludes or restricts the mandatory provisions that protect you, including the legal warranties (sections 37 and 38 CPA), section 10 CPA, the distance-contract rules (sections 54.1 and following CPA), and the prohibition on waivers (sections 261 and 262 CPA); those provisions prevail over any inconsistent clause of these Terms, including Sections 15, 16, and 19. No clause of these Terms imposes arbitration on a consumer: a consumer retains the right to go before the courts, including, where available, by class action, and may only agree to submit a dispute to arbitration after the dispute has arisen (section 11.1 CPA). Consumers residing outside Québec retain the equivalent mandatory protections of their jurisdiction of residence.
22. Language of the Contract
These Terms are drawn up in French. The French version is presented to you and remains accessible before and at the time of acceptance, in accordance with section 55 of the Charter of the French language (Québec). If you choose to consult or accept these Terms in another language, you confirm that you first had the opportunity to examine the French version and you express your express wish to be bound by the version in that other language. Translations are provided for convenience; in the event of a discrepancy or inconsistency between the French version and a version in another language, the French version prevails.
23. Severability
If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, it shall be modified to the minimum extent necessary to make it valid and enforceable or, failing that, severed from these Terms. The invalidity of one provision does not affect the validity of the remaining provisions, which remain in full force and effect.
24. Entire Agreement
These Terms, together with our Privacy Policy, the Refund Policy, and any other legal notice published on the Service, constitute the entire agreement between you and T6AI Canada Inc. with respect to their subject matter and supersede all prior agreements, whether oral or written. No waiver of any provision constitutes a continuing waiver, and our failure to assert a right does not constitute a waiver of that right.
25. Amendments
We reserve the right to modify these Terms at any time. For material changes, we will notify you by email at the address associated with your account or by a prominent notice on the Service at least thirty (30) days before they take effect. Your continued use of the Service after that date constitutes acceptance of the modified Terms; if you do not accept them, you must stop using the Service before that date. Non-material changes (corrections, clarifications) may be made without prior notice.
26. Contact Information
For any questions regarding these Terms of Service: T6AI Canada Inc. Québec, Canada Email: contact@sellovo.co For privacy-related inquiries, contact our privacy officer at contact@sellovo.co.