Refund & Cancellation Policy
Last updated: June 16, 2026
This policy applies only to the Sellovo platform subscription billed by T6AI Canada Inc. through Paddle.com, our merchant of record. Sales made by our customers (coaches, trainers) to their own clients are governed by those customers' own policies, not by this one.
Billing & renewal
The Sellovo subscription is offered on a monthly or annual basis and renews automatically at the end of each period, at the then-current rate, until cancelled. Paddle.com acts as merchant of record and appears on your statement.
Cancellation
You may cancel at any time from your account. Cancellation takes effect at the end of the current billing period; you keep access until then. No pro-rata refund is given for a period already started.
Money-back guarantee (14 days)
For a first subscription, you may request a full refund within 14 days of the first payment. After that, no refund is given for the current period, consistent with the subscription model.
Annual subscription
An annual subscription is fully refundable within 14 days of the initial payment. After that, it remains active until its term without refund; cancellation prevents renewal at expiry.
Failed payment
If a payment fails, we retry several times and notify you. Without resolution, access is suspended and the subscription is then cancelled.
How to request a refund
Submit your request by email to contact@sellovo.co or from your account. Each request is manually reviewed; we respond within 2-5 business days. Approved refunds are processed by Paddle to your original payment method.
Consumer rights
Nothing in this policy limits your non-waivable rights under applicable law, including Quebec's Consumer Protection Act and the European Union's 14-day right of withdrawal.